If you’re not happy with your ordered items or they do not fit you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty (See Sustainability for why we don't offer free returns).
You can also save the postage and hand in or exchange your return at our store. However, refunds will not be paid out in the store, rather via the original online payment method (PayPal, credit card, etc.).
If you do send by mail, we advise you to do so with a service that provides tracking, proof of delivery and/or purchase shipping insurance. We are not responsible for lost returns.
After receiving your return, we will refund the amount paid for the returned items to your original payment method.
If you return your complete order, we refund the shipping costs that you paid. If your order was applicable for free shipping and you return part of your order resulting in the remaining order not being applicable for free shipping, we reserve the right to subtract shipping costs from your reimbursement.
Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.
Send returns to:
10827 Berlin, Germany
If you’d like to return something you purchased in our store in Berlin, please note it is currently only possible for us to offer you other items or issue a voucher for the same value to be used in the store or online.