MONKIND Shipping & Returns

Shipping & Returns

Shipping

We ship with UPS Worldwide Express® and DHL Express from our strategically placed logistics centres which are located next door to our production in Portugal and in the Netherlands. We ship your order from the closest available warehouse. This way we reduce the distance our products travel before reaching you and therefore reduce our – and your – carbon footprint. All our shipments are fully insured and trackable.

Orders received until 12.00 midday (weekdays, Central European Time) will be shipped on the same day. All shipments in Europe up to 3 days, world up to 5 days.

  FREE SHIPPING FROM
Germany6€from 150€
Europe I9€from 150€
Europe II13€from 150€
US/Canada17€from 250€
Europe III23€from 250€
Australia, Hong Kong, Japan, New Zealand28€from 350€
All other countries33€from 350€

*For a limited time only, so be quick 😉

Europe IEurope IIEurope III
Austria
Belgium
Denmark
Finland
France
Italy
Ireland
Luxembourg
Malta
Monaco
Netherlands
Portugal
Spain
Sweden
UK
Bosnia
Bulgaria
Croatia
Cyprus
Czech Republic
Estonia
Greece
Hungary
Latvia
Lithuania
Macedonia
Moldova
Poland
Romania
Russia
Serbia
Slovenia
Slovakia
Gibraltar
Liechtenstein
Norway
Switzerland

Returns

If you’re not happy with your ordered items or they do not fit, don’t worry you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty. We advise you to send your return with a service that provides tracking, proof of delivery or purchase shipping insurance. We cannot refund a return if we haven’t received it! After receiving your return we will refund the original amount paid for the returned items to the payment method you initially used to purchase (PayPal/credit card). In the event you return your complete original order, we will also refund the original shipping costs that you paid. If you return only part of your original order, we will refund part of the original shipping costs. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement. Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.

Only returns sent to our logistic centre in Portugal can be processed/refunded:*

MONKIND Returns:
c/o HUUB
Rua Joaquim Dias Salgueiro, nº130-180
Arm. D, 4470-777 Vila Nova da Telha, Maia
Portugal

*RETURNS FROM NON-EU COUNTRIES: to reduce the risk of lengthy customs delays, we highly recommend using UPS to send us your return // we’re working on being able to receive returns in our Netherlands-based warehouse and plan to introduce this service soon.

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      ORDERS UNTIL 13TH DECEMBER TO RECEIVE BEFORE CHRISTMAS // ORDERS PLACED 17TH DECEMBER TO 4TH JANUARY WILL HAVE LONGER TRANSIT TIMES // 10% DISCOUNT FOR NEW CUSTOMERS WITH CODE: "10NEWBIE" Dismiss