We ship with DHL Express or UPS Worldwide Express® from either our logistics centre next door to our production in Portugal, or our strategically placed warehouse in the Netherlands, which is close to our main markets. This way we reduce the distance our products travel before reaching you and therefore reduce our – and your – carbon footprint. All our shipments are fully insured and trackable. All shipments in Europe usually up to 3 days, world usually up to 5 days.
|FROM||FREE SHIPPING FROM|
|Europe I||8,95€||from 150€|
|Europe II||10,95€||from 150€|
|Europe III||23€||from 250€|
|Australia, Hong Kong, Japan, New Zealand||28€||from 350€|
|All other countries||33€||from 350€|
|Europe I||Europe II||Europe III|
If you’re not happy with your ordered items or they do not fit, don’t worry you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty (See Sustainability for more).
We advise you to send your return with a service that provides tracking, proof of delivery or purchase shipping insurance.
After receiving your return, we will refund the amount paid for the returned items to your original payment method (PayPal/credit card).
If you return your complete order, we refund the shipping costs that you paid. If your order was applicable for free shipping and you return part of your order resulting in the remaining order not being applicable for free shipping anymore, we reserve the right to subtract shipping costs from your reimbursement.
Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.
Only returns sent to our logistic centre in Portugal can be processed/refunded:*
Rua Joaquim Dias Salgueiro, nº130-180
Arm. D, 4470-777 Vila Nova da Telha, Maia
*RETURNS FROM NON-EU COUNTRIES: to reduce the risk of lengthy customs delays, we highly recommend using the original carrier to send us your return // we’re working on being able to receive returns in our Netherlands-based warehouse and plan to introduce this service soon.