We ship with UPS Worldwide Express® and DHL Express from our strategically placed logistics centres which are located next door to our production in Portugal and in the Netherlands. We ship your order from the closest available warehouse. This way we reduce the distance our products travel before reaching you and therefore reduce our – and your – carbon footprint. All our shipments are fully insured and trackable.
Orders received until 12.00 midday (weekdays, Central European Time) will be shipped on the same day. All shipments in Europe up to 3 days, world up to 5 days.
|FREE SHIPPING FROM|
|Europe I||9€||from 150€|
|Europe II||13€||from 150€|
|Europe III||23€||from 250€|
|Australia, Hong Kong, Japan, New Zealand||28€||from 350€|
|All other countries||33€||from 350€|
*For a limited time only, so be quick 😉
|Europe I||Europe II||Europe III|
If you’re not happy with your ordered items or they do not fit, don’t worry you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty. We advise you to send your return with a service that provides tracking, proof of delivery or purchase shipping insurance. We cannot refund a return if we haven’t received it! After receiving your return we will refund the original amount paid for the returned items to the payment method you initially used to purchase (PayPal/credit card). In the event you return your complete original order, we will also refund the original shipping costs that you paid. If you return only part of your original order, we will refund part of the original shipping costs. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement. Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.
Only returns sent to our logistic centre in Portugal can be processed/refunded:*
Rua Joaquim Dias Salgueiro, nº130-180
Arm. D, 4470-777 Vila Nova da Telha, Maia
*RETURNS FROM NON-EU COUNTRIES: to reduce the risk of lengthy customs delays, we highly recommend using UPS to send us your return // we’re working on being able to receive returns in our Netherlands-based warehouse and plan to introduce this service soon.