SHIPPING | RETURNS
SHIPPING***NEW*** We now offer a local sustainable delivery option!If your postcode is in the delivery zone, the option and price will be shown to you. Please note, although we will try our best, it may not be "same-day" delivery with local courier, rather "next-day" courier delivery. If you're unsure, please contact us in the Store!
|GERMANY||4,85€ (free from 70€)|
|EU||from 6,00€ (free from 200€)|
|WORLD||from 14,00€ (free from 350€)|
EU - some smaller EU states or autonomous regions of EU states may not be included - contact us first if you are unsure
UK - at the moment we're not able to ship to the UK
World - if your country is not selectable, it doesn't mean we can't ship there - please contact us!
For any incorrectly entered address or contact details that has to be corrected after the order is shipped, we reserve the right to charge a 7,50€ correction fee.
CLICK & COLLECT
Want to collect your order in our store in Berlin? No problem!
- at the checkout select “Local Pickup” – it costs nothing!
- usually you can collect within 1working day
- when you receive a “shipping confirmation”, it means it’s ready to collect! You can also call +49 30 817 26 803 or write email@example.com to check.
- just show us your order confirmation email and an ID card
- come anytime during our opening hours
If you’re not happy with your ordered items or they do not fit you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty (See Sustainability for why we don't offer free returns).
You can also save the postage and hand in or exchange your return at our store. However, refunds will not be paid out in the store, rather via the original online payment method (PayPal, credit card, etc.).
If you do send by mail, we advise you to do so with a service that provides tracking, proof of delivery and/or purchase shipping insurance.
After receiving your return, we will refund the amount paid for the returned items to your original payment method.
If you return your complete order, we refund the shipping costs that you paid. If your order was applicable for free shipping and you return part of your order resulting in the remaining order not being applicable for free shipping, we reserve the right to subtract shipping costs from your reimbursement.
Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.
Send returns to:
10827 Berlin, Germany
*RETURNS FROM NON-EU COUNTRIES: to reduce the risk of lengthy customs delays, we highly recommend using the original carrier to return.
If you’d like to return something you purchased in our store in Berlin, please note it’s only possible for us to offer you other items or issue a voucher for use in the store or online.