Shipping policy

SHIPPING

We ship with UPS from Portugal. All shipments are fully insured and trackable. Shipments in Europe usually in 3-5 days.

The Shipping costs are automatically calculated at the Checkout, after entering your address.

EU - some smaller EU states or autonomous regions of EU states may not be included - contact us first if you are unsure
World - if your country is not selectable, it doesn't mean we can't ship there - please contact us!

For any incorrectly entered address or contact details that has to be corrected after the order is shipped, we reserve the right to charge a 10,00€ correction fee. 

 

RETURNS

If you’re not happy with your ordered items or they do not fit you can return them to us. We don't offer free returns, unless we’ve made a mistake or an item is faulty (See Sustainability for why we don't offer free returns).

We advise you to do so with a service that provides tracking, proof of delivery and/or purchase shipping insurance.

We are not responsible for lost returns.

If you would like us to provide a return label, we can do so and deduct the shipping costs from your Refund.

We ship exclusively with UPS.

After receiving your return, we will refund the amount paid for the returned items to your original payment method.

Returns must be announced to us within 14 days of receiving your order.

Send returns to:

MONKIND (Returns)
Rua Dr. MARCELINO FRANCO 42

8800-347 Tavira

Portugal