SHIPPING | RETURNS
|GERMANY||5,50€ (free from 150€)|
|EU||from 7,00€ (free from 250€)|
from 16,00€ (free from 450€)
|SWITZERLAND||19,50€ + 0,00€ IMPORT TAX! (free from 250€)|
EU - some smaller EU states or autonomous regions of EU states may not be included - contact us first if you are unsure
World - if your country is not selectable, it doesn't mean we can't ship there - please contact us!
For any incorrectly entered address or contact details that has to be corrected after the order is shipped, we reserve the right to charge a 10,00€ correction fee.
We now offer local courier delivery directly from our store in Berlin to other Berlin and Brandenburg postcodes. This reduces unnecessary travel out to the depots/sorting centres to only come back into the city. If your postcode is in the delivery area, the option "Same-day" or "Next-day" will be displayed. Please note, although we will try our best, it may not be "same-day" delivery with local courier, rather "next-day" courier delivery. If you're unsure, please contact us in the Store!
CLICK & COLLECT
Want to collect your order in our store in Berlin? No problem!
- at the checkout select “Local Pickup” – it costs nothing!
- usually you can collect within 1 working day
- you will receive a notification that your order is ready to collect
- come to the store anytime during our opening hours
- just show us your order confirmation email and an ID card
If you’re not happy with your ordered items or they do not fit you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty (See Sustainability for why we don't offer free returns).
You can also save the postage and hand in or exchange your return at our store. However, refunds will not be paid out in the store, rather via the original online payment method (PayPal, credit card, etc.).
If you do send by mail, we advise you to do so with a service that provides tracking, proof of delivery and/or purchase shipping insurance. We are not responsible for lost returns.
IMPORTANT: we advise you NOT to use DHL for your returns for the following reasons; 1) DHL will not always accept your return shipment in our reusable shipping bags (RePack & the compostable ones); 2) DHL often don't even try to deliver to us, rather simply send the return back to sender, meaning more costs for you! USE DHL AT YOUR OWN RISK!
After receiving your return, we will refund the amount paid for the returned items to your original payment method.
If you return your complete order, we refund the shipping costs that you paid. If your order was applicable for free shipping and you return part of your order resulting in the remaining order not being applicable for free shipping, we reserve the right to subtract shipping costs from your reimbursement.
Returns must be announced to us within 14 days of receiving your order. See Terms for more and this information in German.
Send returns to:
10827 Berlin, Germany
*RETURNS FROM NON-EU COUNTRIES: to reduce the risk of lengthy customs delays, we highly recommend using the original carrier to return.
If you’d like to return something you purchased in our store in Berlin, please note it is currently only possible for us to offer you other items or issue a voucher for the same value to be used in the store or online.